At Soleline, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and guidelines for cancellations, returns, and refunds. Please read this document carefully to understand your rights and obligations.
You may cancel your order at any time before it has been shipped. To cancel an order, please contact our customer service team immediately. Once your cancellation request is verified and processed, you will receive a full refund to your original payment method. Please note that if your order has already entered the shipping process, cancellation may no longer be possible, and you will need to follow our standard return procedure after receiving the item.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be subject to a restocking fee or may not be eligible for return at our discretion.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. Please note that depending on your financial institution, it may take additional time for the refund to appear on your account statement.
Refunds will be issued for the purchase price of the returned item(s). Original shipping charges are non-refundable unless the return is due to our error. Any applicable taxes will be refunded in accordance with local regulations.
If you have not received your refund within the specified timeframe, please first check your bank account or credit card statement again. Some processing times may vary depending on your financial institution. If you still have not received your refund, please contact your credit card company or bank, as it may take some time before your refund is officially posted.
If after completing these steps you still have not received your refund, please contact us immediately at the information provided below. We will investigate the matter and work with you to resolve any issues promptly.
If you have any questions about our Return & Refund Policy, please do not hesitate to contact us:
Company Name: Soleline
Address: 1165 Cambridge Court, Phoenix, Arizona
E-Mail: [email protected]
Phone: +1480-521-0093
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (MST), excluding public holidays.
